At Xomelia (“Company,” “we,” “our,” or “us”), customer satisfaction is important to us. This Refund Policy explains the terms under which refunds may be issued for automotive repair and maintenance services.
By using our services, you agree to the terms outlined below.
1. General Policy
Due to the nature of automotive repair services, refunds are limited and evaluated on a case-by-case basis. Automotive services involve labor, diagnostics, and parts installation that cannot always be reversed once performed.
Refund eligibility depends on the type of service provided and the specific circumstances of the request.
2. Diagnostic Services
Diagnostic services involve professional inspection, testing, and evaluation of vehicle issues.
- Diagnostic fees are generally non-refundable, as they cover technician time, expertise, and equipment use.
- If a billing error occurred, we will review and correct it promptly.
3. Labor Charges
Labor costs are typically non-refundable once the service has been completed.
However, exceptions may apply if:
- A clear service error occurred
- The repair was not performed as authorized
- Work was not completed as agreed
In such cases, we may offer corrective service at no additional charge rather than issuing a monetary refund.
4. Parts and Materials
4.1 Installed Parts
Once parts have been installed and the service is completed:
- Parts are generally non-refundable
- Manufacturer warranties may apply instead
If a part is defective, warranty terms from the manufacturer will determine eligibility for replacement or credit.
4.2 Uninstalled Parts
If a part was ordered but not installed:
- It may be eligible for return
- Restocking fees may apply
- Special-order parts may be non-refundable
Return eligibility depends on supplier policies.
5. Prepaid Services and Deposits
In certain cases, deposits may be required for:
- Special-order parts
- Large repairs
- Scheduled service appointments
Deposits may be:
- Fully refundable if canceled within a reasonable timeframe
- Partially refundable if parts have already been ordered
- Non-refundable if costs have already been incurred
Cancellation policies will be explained at the time of booking.
6. Warranty-Related Issues
If a repair is covered under a warranty provided by Xomelia or a manufacturer:
- We will inspect the vehicle
- If covered, we will repair or replace the defective part at no additional cost
Refunds are generally not issued when warranty service is available as a remedy.
7. Customer Dissatisfaction
If you are dissatisfied with a service:
- Contact us immediately.
- Allow us the opportunity to inspect and evaluate the issue.
- We will work in good faith to resolve the concern.
Possible resolutions may include:
- Re-inspection
- Corrective repair
- Partial credit (where appropriate)
We are committed to fair and reasonable solutions.
8. Non-Refundable Situations
Refunds will not be issued for:
- Pre-existing vehicle issues
- Damage caused after service completion
- Failure to follow maintenance recommendations
- Normal wear and tear
- Customer-supplied parts
9. Refund Process
To request a refund, please provide:
- Customer name
- Invoice number
- Date of service
- Detailed explanation of the concern
All refund requests are reviewed by management. Approved refunds, if applicable, will be issued using the original payment method when possible.
Processing time may vary depending on the payment provider.
10. Limitation of Liability
Refunds, if issued, will not exceed the amount paid for the specific service in question.
We are not responsible for indirect, incidental, or consequential damages arising from vehicle repairs.
11. Policy Changes
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with a revised effective date.
Continued use of our services constitutes acceptance of updated terms.
12. Contact Information
For questions regarding this Refund Policy, please contact:
Xomelia Auto Repair
504 24th Pl N
Birmingham, AL 35203
United States
Phone: +1 612-729-1025
Email: [email protected]